Shipping Policy
All shipping costs shown are in Omani Rials. We only ship within the GCC : Oman, United Arab Emirates, Qatar, Saudi Arabia, Kuwait, Bahrain, Iraq
When your order has been placed, a confirmation email will be sent to your nominated email address. If you do not receive a confirmation email, please email us at customerservice@stushfashion.com
All orders are processed within 1-2 days and dispatched for delivery. Deliveries are sent during normal business hours between Sunday- Thursday. Please contact us if you do not receive a delivery tracking number 5 days after placing your order.
Please note that during sale periods there may be delays in dispatching your order due to high order volumes. Please allow up to 7 business days for sale items to be dispatched.
To ensure any delays in delivering your order are minimized, we recommend you use a work address or an address where a person is physically present and is authorized by you to accept your order.
If you require any changes to your order including incorrect address details, please contact us immediately at custerservice@stushfashion.com or by phone on +968 9800 3503 during business hours to ensure adjustments can be applied. If your order has been dispatched, we will assist with a redelivery depending on the status of your shipment. Please note that this may increase delivery time by up to 5 days.
*Please note that during our sale periods and promotional events, delivery may be longer than the specified delivery times noted. Delays to deliveries may occur due to circumstances outside Stush’s control (such as weather, industrial disputes, etc) Pre-order products are subject to the delivery dates indicated at the time of purchase and may be subject to change.
DOMESTIC DELIVERY (Oman)
Standard Shipping via ARAMEX Courier
5 OMR Flat Rate unless any promotion is running at the time of order which may include free shipping, free shipping on specific order amounts or discounted shipping.
1-5 business days from order placement
Deliveries to Oman addresses are sent via Aramex. Most Oman deliveries are received within 1-3 business days from the time of shipment, where the order is received between Sunday – Thursday. For regional and remote deliveries, please allow an extra 3-4 business days depending on your location.
INTERNATIONAL DELIVERY (GCC)
Standard Shipping via ARAMEX Courier
2 OMR Flat Rate unless any promotion is running at the time of order which may include free shipping, free shipping on specific order amounts or discounted shipping.
1-5 business days from order placement
Deliveries to Oman addresses are sent via Aramex. Most Oman deliveries are received within 1-3 business days from the time of shipment, where the order is received between Sunday – Thursday. For regional and remote deliveries, please allow an extra 3-4 business days depending on your location.
Pick up In-store*
FREE – No delivery charges when you collect in-store
Our pick-up in-store service allows you to shop online and collect your purchase in store avoiding delivery charges.
During the checkout process you have the ability to select store pick-up in shipping methods and collect your order from our store in Water- Front, Qurum.
Please note this service is only available via our boutique in Water-Front.
Order confirmation and proof of ID matching the order details is required when order is picked up.
Water- Front, Level 1
Shatti Al Qurum, Way 3017
Muscat, Sultanate of Oman